Terms of Service

These Terms of Service govern access to and use of Callora's website, platform, and related services. By using the service, you agree to these Terms.

This service is operated by Remoteline, an Italian company. Address: via sandro pertini n29, san martino in rio(RE), Italy. VAT number: 03007100351. Contact email: info@remoteline.it.

1. Eligibility and Account Responsibility

You represent that you have authority to bind your organization and that information provided during registration is accurate and kept up to date. You are responsible for safeguarding account credentials and all activity under your account.

2. Service Scope

Callora provides tools for AI-assisted call handling, lead capture, booking workflows, and communication automation. Features may evolve over time to improve reliability, security, and performance.

3. Acceptable Use

• Use the service only for lawful purposes and in compliance with applicable law.
• Do not use the service to process or transmit illegal, abusive, deceptive, or infringing content.
• Do not attempt unauthorized access, reverse engineering, interference, or disruption of the platform.
• You are responsible for configuring your workflows and scripts in a legally compliant manner, including call disclosures where required.

4. Fees, Billing, and Taxes

Paid plans, if applicable, are billed according to the selected subscription and pricing terms. You authorize payment processing through designated providers and are responsible for applicable taxes unless explicitly stated otherwise.

5. Data Protection and Confidentiality

Each party must protect confidential information received from the other and use it only for service-related purposes. Personal data handling is governed by our Privacy Policy and applicable data protection law.

6. Intellectual Property

Remoteline and its licensors retain all rights in the platform, software, documentation, branding, and related materials. These Terms grant a limited, non-exclusive, revocable right to use the service during an active subscription or permitted trial period.

7. Availability and Changes

We aim to maintain high service availability but do not guarantee uninterrupted operation. We may perform maintenance, upgrades, or feature changes that improve or secure the platform.

8. Warranties and Disclaimer

The service is provided on an "as is" and "as available" basis to the extent permitted by law. Except as expressly stated, no implied warranties are made, including merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, including loss of profits, data, goodwill, or business interruption. Aggregate liability for direct damages is limited to fees paid for the service in the twelve (12) months preceding the event giving rise to the claim.

10. Suspension and Termination

We may suspend or terminate access for material breach, security risks, unlawful use, or non-payment. You may stop using the service at any time and may request account closure in accordance with contractual and legal obligations.

11. Governing Law and Disputes

Unless otherwise required by mandatory local law, these Terms are governed by the laws of Italy. Parties will attempt to resolve disputes in good faith before initiating formal proceedings.

12. Updates to Terms

We may update these Terms from time to time. Continued use of the service after the effective date of revised Terms constitutes acceptance of the updated Terms.