Privacy Policy

This Privacy Policy explains how Callora collects, uses, shares, and protects personal data when you use our website, products, and related services. This service is operated by Remoteline, an Italian company.

1. Data Controller and Contact

Data controller: Remoteline (Italy).

Address: via sandro pertini n29, san martino in rio(RE), Italy.

VAT number: 03007100351.

Contact email: info@remoteline.it.

2. Categories of Personal Data

• Account and profile data, such as name, email address, and organization details.
• Communication data, such as inbound and outbound call metadata, contact requests, and support messages.
• Operational data, such as booking details, workflow events, and configuration settings.
• Billing and transaction data, where applicable, handled through certified payment processors.
• Technical and usage data, such as device/browser information, IP address, and security logs.

3. Purpose of Processing and Legal Basis

• To provide and maintain the service, including AI-assisted call handling and booking flows (performance of a contract or pre-contractual measures).
• To communicate with users and answer requests (legitimate interest and pre-contractual measures).
• To ensure security, prevent abuse, and enforce policies (legitimate interest).
• To comply with legal, tax, and accounting obligations (legal obligation).
• To improve service quality and reliability through aggregated analytics where legally permitted (legitimate interest or consent, as applicable).

4. How We Use and Share Data

We process personal data only where necessary for service delivery and business operations. We may share personal data with trusted processors and infrastructure providers that support hosting, communication delivery, scheduling, and payments.

When we use third-party service providers, we require contractual safeguards and technical controls appropriate to the risk profile of the processing.

5. International Data Transfers

Your data may be processed in countries outside your jurisdiction. Where required, we use recognized transfer mechanisms (including standard contractual clauses or equivalent safeguards) and supplementary protections to ensure a level of protection substantially equivalent to applicable legal standards.

6. Data Retention

We retain personal data for as long as reasonably necessary to provide the service, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data category, contractual context, and legal requirements.

7. Data Subject Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or object to processing of your personal data, and the right to data portability. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise your rights, contact us at info@remoteline.it.

8. Security Measures

We maintain administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

9. Cookies and Similar Technologies

We use strictly necessary cookies to operate the service and may use optional cookies only in accordance with your consent choices where required by law. You can manage preferences through our cookie controls available on the website footer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted on this page with a revised effective date.